“I Should Have Called the EAP.”

We frequently hear from employees or supervisors, “I probably should have called the EAP a year ago (or five years ago).” So why is it so hard to reach out for help?  Part of the answer is human nature. We hope things will get better in time and we avoid dealing with difficult issues. In the midst of personal difficulties, we may forget about the resources available to help us.  There may also be a concern on the part of the employee that the EAP is really confidential. (It is!)

What can managers and supervisors do to encourage employees to seek help sooner?

  1. Managers and supervisors can encourage employees to use their benefit programs. They can make sure that employees understand how the EAP works and how easy it is to access services.
  2. Managers who have used the service themselves can talk about a time that they were helped by the EAP, even if it was for help finding childcare or a legal consultation.  These frequent reminders about the EAP can help ensure that employees remembers about the benefits when they are needed.
  3. Managers and supervisors can consult with the EAP as soon as they are aware of an employee’s personal problems. The EAP can help managers figure out the best way to refer an employee to the EAP, what language to use, and how to reassure the employee about the confidential nature of the service.
  4. Managers and leadership can try to reduce the stigma associated with serious problems such as substance use and behavioral health concerns by providing education and information to employees. Part of this education is to understand that substance use and behavioral health concerns take time to heal, similar to heart disease, cancer or diabetes.

We live in a difficult time of escalating personal issues such as opioid use and workplace violence. Leadership needs education from the EAP in how to recognize signs and symptoms of substance use and behavioral health concerns. The EAP can help with strategies to help individual employees and organizations maintain a healthy workforce.

 

4 Considerations for Managers When Referring to an EAP

Managers and supervisors are often in the best position to spot an employee who is struggling with a personal or work issue. A supervisory referral to the EAP may be formal or informal. In both cases, a referral to the EAP may be the most helpful action to take when someone is struggling on the job.  Here are 4 considerations:

  1. An informal supervisory referral occurs when a manager mentions the availability of the EAP to an employee. Examples of these referrals include a manager saying, “Are you aware that we have an EAP?” or, “Have you thought about calling the EAP to get some help for your problem?” Follow-up on these statements in subsequent weeks is important.
  2. A formal supervisory referral most often occurs when there is a documented performance issue and disciplinary action is needed. The employee must be made aware of this process from the beginning.
  3. Few supervisory referrals are mandatory. Mandatory referrals must be supported by a strong company policy and are only used when there are safety sensitive situations. In most cases, managers may “strongly suggest” the EAP during progressive discipline, but it should be the employee’s choice to use the EAP.
  4. When a manager is considering a referral, a heads-up to the EAP is strongly encouraged. It gives the EAP and the manager an opportunity to discuss the situation and plan next steps. For example, the manager can be coached on how to talk with the employee about about signing a release of information.

Partnering with an EAP on a successful referral can be one of the most gratifying events in a manager’s professional life. There is really nothing more rewarding than connecting an employee with the right help at the right time. Managers have the opportunity to prevent a problem from becoming bigger, or perhaps even save a life, by helping an employee receive appropriate help.

 

Time Management Through Self-Awareness

Time management is really about how we manage ourselves. It’s about how we focus, how we discipline ourselves, and how we stick to habits that we know work. Managers have the added challenge of knowing their team is observing their habits and behaviors. Like it or not, employees watch their managers for tips on how to do it right.

How can you be sure that you’re setting a good example?

  1. Take quiet time at the beginning and end of each day to reflect on your accomplishments.
  2. Do your most creative work when you are at your peak energy time of the day.
  3. Slow down and be mindful about your behavior at work. Take plenty of quiet moments to reflect on your project list and to-do list to be sure they are tied to the bigger strategic picture.
  4. Don’t rush around. If you are feeling under pressure, take some deep breaths in private or take a walk. Our judgment is one of the first things that gets affected by rushing and chaos. If you show how stressed you are, your employees will feel stressed too.
  5. Delegate! If there is something on your list that could be a development opportunity for one of your employees, give it up. Set up a time to talk about the project and help your subordinate develop a winning project plan.
  6. Keep open spaces in your calendar so you can maintain a good perspective and are prepared for the unknown.
  7. Take care of yourself. Schedule in exercise, relaxation, thinking time, and plan ahead so these event become part of your schedule. Think about and make a plan to ensure healthy eating both at work and at home.
  8. Share your time management tips with your employees and encourage them to share theirs. Together you can create an environment of time management best practices. Much of time management comes from inside, rather than out. Once you change your own behavior, you’ll be surprised at the impact it will have on others.

To talk to someone about time management, consider calling your EAP. Sometimes an impartial person can help you think creatively change, particularly when it’s about changing your own behavior.

 

The New Time Management

In the past, time management advice was fairly simple – “Get a day planner and use it!”  Planners provided a place to take notes, establish to-do and project lists, and a paper calendar for meetings.

Over the last decade, day planners were replaced with a variety of electronic tools such as apps and electronic calendars.  The new time management system is much more individualistic.  Your personality and behavioral habits determine what tools work for you and no two organizational systems are exactly alike.

In addition to technology, other changes in time management occurred:

Work-life integration: The goal of good time management was to help people separate and balance their work and their personal lives. Technology has allowed people to integrate work and life, creating a whole new paradigm. With that change comes the good and the bad. There’s more flexibility to address personal issues during the workday, but work is more likely to invade personal space.

Multitasking: Once seen as a badge of courage, it is now known that multitasking is not effective as staying focused on one task. This has prompted many people to start scheduling an “interruption-free” zone, to do work. New research in  distractibility has also helped to reinforce the notion that multitasking was never an effective way to be productive.

Mindfulness: The Mindfulness revolution is partly fueled by the findings of renowned researchers who can show that a mindful meditation practice can improve focus and productivity for anyone who gives it a try. It turns out that brains can be trained to get off of autopilot and focus on what’s most important. This can be useful for both home and work.

How should managers help their direct reports become more effective time managers?

  1. Model good time management for your staff.  Be organized, keep track of delegated projects, and start meetings on time.
  2. Recognize the unique needs of each direct report.
  3. Observe the habits of your subordinates and talk to them about which tools are working for them.
  4. Establish some norms for good time management within your group. This might include some guidelines for calendaring, project lists, and team document sharing.  The guidelines could also include suggestions such as scheduling travel time or 30-minute lunch breaks into the calendar, building shared group agendas for meetings, or guidelines for sending emails between certain hours.
  5. Offer training to your direct reports in the new time management.

Good time management is a win-win for managers and individuals. It’s a conversation worth having.

 

How’s Your Workload?

Are you overworking? Do you expect your team to keep up with you? There is evidence from the Centers for Disease Control and Prevention that overworking creates “a pattern of deteriorating performance on psychophysiological tests as well as possible injuries.”

In four separate studies, it was found that overwork was associated with feelings of decreased alertness, increased fatigue, lower cognitive function, and declines in vigilance on task measures.”

Ask yourself if your work schedule is setting the correct example for your team. If not, it may be time to make some of your own personal changes.

If your work hours are under control, but you are concerned about others on your team, now may be the time to approach members of your team about workload. You may have noticed excess stress, heard complaints from others, or simply observe someone who is putting in more hours than you feel is required to get the job done.

Here are some suggestions for having a productive conversation with members of your team.

  1. Express concern regarding the number of hours you see your employee working and ask how you can help him/her manage their current workload. If you are in the habit of working long hours, be clear regarding your personal work habits versus your expectations of others.
  2. Schedule a private time with the employee and ask him/her to bring their project and to-do list to the meeting so you can review it together.
  3. Acknowledge your employee’s workload concerns and state your concerns. Calibrate around the concerns and see if he/she has a solution in mind.
  4. Whether you have a ready solution or not, you need more time to investigate. Tell the employee that you will circle back in a week. Set a time on your calendars before the meeting ends.
  5. Be sure to compliment the employee on what is being accomplished and again offer your support in helping the employee establish a better work-life balance.

Once there is an adjustment to workload, it doesn’t mean that the problem is solved. Workload is an outcome of a constantly changing environment and will undoubtedly get imbalanced again.

4 Ways that Managers Can Help Employees Cope with Terrorism

A terrorist attack can affect a community in ways that undermine our sense of safety and security at home and at work. The impact of an attack can be significant and far reaching for your employees, but managers can help employees cope and manage feelings of anxiety and uncertainty.

If you have employees traveling internationally, they or their families may be fearful after an event like the one in Paris. Furthermore, employees in the USA may have friends or family affected by these events as well.

A manager’s response can set the tone for the future, supporting the workplace culture in a positive way as well as helping employees tap into their resiliency skills.

What practical steps can a manager take?  Here are four actions to consider.

1. Step up and take action. Connect with your leadership to form a coordinated response. Consider both the business impact and the human response.

2. Focus on the wellbeing of employees. Think about people in your group that may be directly impacted by the event, such as people who are already struggling with difficult personal situations or individuals with direct ties to France.

3. Be visible and available with accurate and frequent communication. Keep checking in with people at risk to see how they are doing.  Most people bounce back after a crisis but some may need more support than others.

4. Remind people about the EAP and make the phone number and email address easily accessible.  Call for assistance yourself if you need consultation.

The following 3 minute video provides more information about how business leaders can help their organization respond effectively to a crisis.  http://corp.crisiscare.com/pages/leadership-in-crisis

6 Tips for New Managers

Are you ready for your new role of manager? Start by thinking about the people you will interact with and identify those who will have the greatest impact on you, your new role and the success of your team. The list may include a new boss, peers, colleagues, clients and members of your team.

Your initial conversation with each of these contacts is a time for sharing and listening. Getting to know people and building mutual trust will enhance your new management experience. Seek guidance from others who have made this transition before you. Listen to their advice but take responsibility for your own decisions.

What else?

1. Appear calm, even though you may feel anxious. Take some deep breaths in preparation. Exhibit an appropriate level of confidence as well as openness to learning new things.

2. “Walk the Talk.” Behave the way you expect others to behave. Communicate your expectations to avoid unpleasant surprises.

3. Know when and how to push back. People may test your limits at first, so you need to pay attention and say “no” when appropriate. Sharing your reasoning will help to create open communication and a greater level of trust.

4. Don’t wait to tackle difficult communication issues. Addressing matters early may help to diffuse the situation. Don’t be afraid to ask for support from your boss, HR, mentor, or coach.

5. You may inherit performance concerns that have not previously been addressed. It will be up to you to provide open and honest feedback and your expectations for improvement. Give yourself time to assess the individual so you can share your perceptions first-hand.

6. Pick your battles and know when to take a stand. Focus on the long-term and you will keep short-term issues in perspective.

If you feel that you’ve already made some mistakes, consider the calling your EAP as a trusted advisor. The program is strictly confidential and may be helpful in sorting out day to day challenges.

New to Management?

Moving into management from an individual contributor role can be a challenge. Most likely, your new role is broader in scope and you are now working across a larger span of responsibility than before. Your sphere of influence is wider, broader, and deeper. There are more decisions to be made more quickly and with less information.

Internal politics are more apparent and individual agendas and conflicts begin to surface. Strategies and plans can be easily derailed, and building relationships becomes critical to your success. You will need to determine what success means for you in this new role both professionally and personally.

To be successful, you need to be pay attention to many levels.

– Focus on the “big picture” and keep your eye on the goals and objectives of the business.

– Develop deliberate relationships with key people on every level.

– Evaluate your own leadership skills and acquire the skills that you don’t yet have.

– Be aware of the impact your new position and communication style may have on others. Ask people for feedback, listen carefully and ask questions.

– Keep your team engaged and communicate openly and frequently. Run interference for your team while remaining mindful of the broader goals of the organization.

– Be disciplined and focused with your time and that of your team’s time. Keep an ear to the ground as to the tenor of the team and pay attention to stress and potential burnout.

– Find a way to balance work and personal life. Keep good communication going at home as you find the right balance.

Consider a call to your EAP. An EAP consultant may provide a neutral sounding board during your transition to management.

The High Cost of Letting a Performance Problem Fester

No manager wants to admit that he or she made a poor hiring decision or that someone has become a problem over time.  It’s easy to hope that things will get better yet this may allow a problem to fester over time.  What are the costs of letting a problem fester?

People become resentful when they notice co-workers not doing their fair share and just sliding by.  Resentment can further build when a co-worker is making mistakes that impact everyone’s work.  Teamwork only works when all members of the team are carrying their weight.

Nothing negatively impacts a workgroup more than a colleague who is not contributing and adding to the workload of others. Add to this the lack of attention in addressing the situation by the supervisor or manager and soon productivity and employee engagement begin a negative spiral.

What to do?

  • Recognize a hiring mistake or a new problem quickly and take immediate action.
  • Ask the employee if there is anything you can do to help.
  • Share your observations and concerns about the employee’s performance.
  • Make sure that your expectations are clear.  Set specific behaviors and metrics which need to be achieved.
  • Remind the employee of the EAP and provide contact information.
  • Reinforce confidentiality.
  • Determine a check-in date to review progress to plan.

Do you have an employee who has historically been a poor performer and a difficult employee? Decide what level of investment to make in turning the individual around.  Don’t spend time on someone who is not interested in changing their behavior or improving their level of performance. Be clear with the individual on his or her shortcomings and work with your HR team to follow the designated performance management process.

The longer you postpone a performance discussion with an employee the more residual damage is done to the workgroup. If you are reluctant to start the process, call the EAP for a confidential consultation. This may help you to identify your own barriers and ultimately get started.

Address performance problems as soon as you notice them.  You do yourself and all of your employees a real disservice by ignoring a problem employee.

9 Steps to Take When Employees Don’t Get Along

As a manager, you know that persistent negativity between co-workers is a drain on the work environment. The longer it goes on the more difficult it is to address.

Here are 9 basic steps to use when managing conflict:

1. Don’t wait to get involved.

2. Pull each party aside and allow them to speak privately with you.

3. Be fair and consistent.

4. Recognize both sides of the conflict and assume that each individual has valid points.

5. Set clear expectations of behavior as you establish the path forward.

6. Identify what has to change from both individuals for success.

7. Push to find the common ground and clarify the points of actual disagreement.

8. Have those involved in the conflict agree on how a solution will be found.

9. Hold them accountable for their behavior and for following this agreement.

Addressing a conflict between others can make even experienced managers uncomfortable. If you are unsure how to approach a situation, call your Employee Assistance Program (EAP) to discuss an approach that will meet your needs.