KGA Global EAP Capabilities
Going the Distance for Your Employees
KGA provides comprehensive EAP services to client organizations with employees who live or travel internationally. These multinational services are delivered through a strategic partnership with Chestnut Global Partners (CGP), an independent firm known for its outstanding service delivery and “in-country” service model. Your global employees will be supported by in-country counselors who are native in each region’s language and culture, have firsthand knowledge of local resources and healthcare systems, and deliver services that integrate with KGA’s domestic capabilities.
About Chestnut Global Partners
Chestnut Global Partners (CGP) has been providing Employee Assistance Programs (EAP) and related services since 1984. Building on a global platform that was established in 2000, CGP’s in-country EAP partners and international networks now cover over 145 countries. Like KGA, CGP is an independent EAP provider – not owned by a large insurance company that squeezes international EAP services onto a long list of insurance products.
CGP’s skilled counselors are recruited specifically for the sensitive delivery of EAP services across diverse groups. Every member of our counseling network is sensitive to the strong links between home, work, religious beliefs and community.
Intake Staff: EAP case managers provide customer-friendly, 24-hour telephone intake and intervention via a toll-free number, and systematically arrange and monitor referrals to affiliates and treatment resources. Staff requirements include a Bachelor’s Degree in a human service discipline with experience conducting intakes, arranging referrals, providing follow-up and ensuring a customer-friendly approach.
International Counselor Credentials
- A degree in a behavioral health discipline from an accredited college or university
- Current license, or registration in the country in which they are working
- On-call availability with the accessibility and responsiveness necessary to address urgent situations
- Ability to offer in-person appointments within twenty-four (24) hours of an urgent situation and within 3-5 days of a routine request for service
|Political unrest in Egypt||November 2011||International Development Research Ctr.|
|Employee Death at worksite in Bolivia||May 2012||ADM|
|Armed attack on office in Sudan||September 2013||Oxfam America|
|Onboard Mechanical Problems||December 2013||Lufthansa|
|Family & Employee Support for Malaysia Air Flights||March & July 2014||Confidential|
|Armed attack on hotel in Libya||March 2015||Confidential|