Delivering Tough Messages

Delivering difficult messages requires directness and sensitivity. Though many managers feel uncomfortable delivering tough messages, it is possible to learn approaches that makes it easier and effective.  In this workshop participants will learn to use a variety of techniques to deliver negative or challenging news in a direct and open manner. Participants also explore their own barriers to open conversations, improving their overall communication skills.

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Course Content

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The following sample topics can be customized to meet your needs:

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  • Principles of effective communication
  • Analyzing your audience and tailoring communication
  • Selecting the best communication method
  • Developing trust
  • Asking powerful questions
  • Delivering tough news using the straight talking process
  • Responding effectively to difficult behaviors and emotions
  • The high cost of silence

Additional Information

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Target Audience: Managers beställa Sildenafil Citrate Delivery Method: Instructor led binär optionen plattformen Flexible Course Length binary options trading platform demo account Number of Students: 25 http://mployee.nl/websiteproject0c60.html binaire opties speculatietaks Course Deliverables: Self-assessment feedback, management tips and tools, communication plan, personalized action plan

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