Conflict Management

Conflict is an inevitable and necessary dynamic in the work environment. Managing interpersonal conflicts is one of the keys to ensuring effective team dynamics. In this workshop participants learn how to create stable, productive, and mutually respectful relationships; how to recognize when an issue is starting to cause strain in a relationship; and what to do to put it back on track.

Course Content

The following sample topics can be customized to meet your needs:

  • Sharing, clarifying and setting expectations
  • Role clarification commitment
  • Conflict-handling styles
  • Communication from senders to receivers
  • Communication barriers
  • Open versus closed questions
  • Listening skills
  • Verbal communication
  • Assertiveness skills

Additional Information

Target Audience: Individual contributors, managers, teams
Delivery Method: Instructor led
Flexible Course Length
Number of Students: 25
Assessment Tools: Conflict style self-assessment
Course Deliverables: Self-assessment feedback, management tips and tools, personalized action plan