Flexible Service Model

To fully align with and support a client’s needs KGA will alter the configuration of our services in three ways:

• Variable Account Support – Clients have the flexibility to include any amount of promotional and educational resources (i.e. amount of EAP Orientations for managers and employees, participation in health/benefit fairs, wellness programming, etc.).
• Additional Services – Support services that can be integrated into an EAP contract or purchases as needed.  These include:
  • Critical Incident Response some amount of which is included in most contracts, but additional support can be added
  • Layoff support
  • On-site EAP counseling offered to employee, professional or clinical staffs on a regularly schedule.
  • Professional skills training for managers and employees
  • SAP Evaluations – Department of Transportation (DOT) mandated Substance Abuse Professional (SAP) evaluations
  • Wellness Planning and Programming including seminars, webinars, information tables, health screenings, etc.
• Partnership Integration – Our services can be structured to incorporate a close and operational partnership with an internal capabilities such as:
  • An -in-house EAP
  • Professional/clinical support program
  • Union leadership
  • Occupational Health departments
  • Employee Relations team