Why is an EAP important for our employees?


As members of the KGA Employee Assistance Program (EAP), employees and their families can access resources, referrals, and consultation on issues that affect their work and family life. Our counseling and work-life services include:

  • Short-term Counseling: Problem-solving for a wide range of issues, including addiction, depression and anxiety as well as relationship issues.
  • Crisis Counseling: Immediate intervention, including suicide and violence prevention
  • Mental Wellness Assessment: Evaluation of stress, burnout and mental health issues
  • Child Care Resources: Research and referral for child care needs
  • Elder and Adult Care Resources: Research and referrals to meet the needs of elders and other adults
  • Legal Assistance: Legal consultation and/or referral for legal issues
  • Financial Consultation: Help with money management for financial concerns
  • Nutrition Consultation: Telephone consultation with a nutritionist or dietician
  • Research and referral: to convenient services to help with balancing work and personal life
  • Career Assessment: Testing and career exploration services


There for your employees:
  • 24/7 Availability: KGA services are available by phone 24 hours a day, 7 days a week, 365 days a year, with direct access to counselors.  No answering machines are ever used.
  • Experienced Counselors: KGA’s EAP counselors are licensed, highly-skilled counselors and professional consultants who are dedicated to their areas of expertise and to supporting employees and their families.  With an average tenure of 25 years, our counselors have, at a minimum, CEAP certification for EAP counseling and/or a Masters’ degree and professional license in a related field.
  • Flexible Access: We offer multiple ways to access KGA to accommodate your lifestyle and communication preferences.  You can reach KGA by phone, as well as via instant message, email, live chat, video counseling, online web services, and onsite events
  • Case management and follow up: When you contact the EAP, you are assigned to a KGA counselor in our Framingham office. The counselor assesses, guides, and communicates with you throughout the entire process.  We will also follow up with you at the end of your counseling to ensure your satisfaction and receive firsthand feedback on our services.
  • Confidentiality and Respect: All contact with the EAP is kept confidential. Your organization is not told who called or the particulars of a case.  The only exceptions are those that we are required to report per state and/or federal law. KGA counselors will treat your employee with respect and empathy. We recognize the challenge of asking for help and know that it can be difficult to make that first call. It is our goal to make your employees feel supported, understood, and secure, knowing that their conversation with us is confidential.
  • Access to Experts: KGA supports its EAP and Work-Life Services with internal KGA staff, including experienced counselors, lawyer, nutritionist, eldercare specialist, child care specialist, career specialist, and sleep specialists. This enables the KGA staff member supporting your employee to leverage the expertise of diverse KGA counselors as needed, and ultimately ensures that your employees and their family members get the expert support they need.